Unsaved callers have to say who they are before they get the privilege to talk to your parents.

Callers must know your parent’s name and say why before the phone rings. Guardian plans monitor the call’s start for trigger phrases and can end it.

Get started See how it works

From $49.99 a month. Cancel any time in settings.

An older woman talking on her phone, with her family beside her

What a screened call sounds like

Protect & Assist

Who are you trying to reach, and why?

Caller

Pat Taylor. About a family matter.

Name checked. Pat is who they asked for. Callers who can’t name your parent go no further.
Protect & Assist

And your full name?

Caller

Jordan Wells.

To Pat

Jordan Wells is calling about a family matter. Do you want to take it?

Pat says
YesNo
Pat, an older woman, listening on her cordless phone

Calls from family and saved contacts ring through as they always did.

What a monitored call does Guardian plans

Caller, connected to Pat

Your grandson is in jail. Wire money now for bail.

Trigger matched: “wire money”. Safety check.
Protect & Assist

This call has been terminated.

To you

Call ended for safety. Saved to your dashboard.

An adult daughter looking at her phone

Illustrated, with a hang-up rule enabled. AI and service availability can affect outcomes.

How a call goes

  1. An unsaved number calls.It does not ring your parent’s phone. The caller has to name who they’re calling, say why, and give their own name.
  2. Your parent hears who it is and decides.They say yes or no. Family and saved contacts skip all of this and ring straight through.
  3. Guardian plans watch the start of the call.A scam trigger phrase like “wire money” starts a safety check, and a hang-up rule can end the call for both sides.
  4. You see it in your dashboard.Every screened call, what was said, and what happened — including calls ended for safety.

What you get

Follow the call. See the difference.

Callers must say who they’re trying to reach before Protect & Assist offers the call to your loved one.

Watch how it works

About a minute
Protect & Assist
Illustrated scenario
ONE CALL. A FAMILIAR PHONE.

Who’s on the other end?

Unknown callerCalling Pat Taylor
Pat, the illustrated protected person, holding a familiar cordless phone
Pat's phone
Caller not connected
Incoming call
Narrator

An unknown caller wants to reach Pat about an urgent family matter. But his story is not what it seems.

Example of an accepted, monitored call with a hang-up rule enabled. Timing is condensed; AI and service availability can affect outcomes.

Read the commercial transcript

Narrator: An unknown caller wants to reach Pat about an urgent family matter. But his story is not what it seems.

Narrator: First, callers must name who they're trying to reach. Protect and Assist checks the name, asks why they're calling, and collects the name they give.

Protect & Assist: You have a screened call from Jordan Wells, about an urgent family matter. Do you want to connect? Say yes or no.

Pat: Yes.

Caller: Your grandson is in jail. I am his lawyer. He said you are the only one he can trust and not to tell his mother. Wire money now for bail.

Narrator: The pressure to wire money triggers a safety review. With the hang-up rule enabled, an unsafe result ends this example call.

Protect & Assist: This call has been terminated.

Narrator: The family can review the saved call and its safety trigger, then contact their grandson directly using a number they already know.

Narrator: Protect and Assist. Screen the caller. Choose the connection. Stay involved. Get started today.

Will it work with their phone?

Their phone has to send unknown calls to us and let our calls through. Most carriers can do this. The check takes a minute and tells you before you pay.

Check their phone

One plan to start

Call screening

$49.99 a month

  • Screening on a dedicated protected number
  • Family dashboard with call history
  • Care reminders by phone
  • Monitoring for the first 60 seconds of each connected call
  • Cancel any time in settings

Guardian plans watch longer: the first 5 or 15 minutes of each connected call.

See all plans

Screening can make mistakes, and it can miss a harmful call or flag a legitimate one. Recording and transcripts require appropriate consent. Medication and appointment reminders are informational, can be missed, and are not a substitute for medical care. Protect & Assist is not an emergency service or a medical provider. For emergencies, call emergency services directly.

Questions?

Read the common questions, or send us a message and a person will reply.

Common questions Contact us
When do I pay?

You review the full agreement and price before any payment is taken, after you create your account.

Can I change plans later?

Yes, in account settings, any time. Cancel any time in settings.

Do calls from family still ring through?

Calls from family and saved contacts ring through as they always did. Unsaved numbers do not reach your parent until the caller gives their name and a reason for calling.

What does a Guardian plan add?

Minutes of live monitoring at the start of each connected call. A scam trigger phrase like “wire money” starts a safety check, and with a hang-up rule enabled the call can be ended for both sides and saved to your dashboard. Screening can make mistakes, and AI and service availability can affect outcomes.

Ready when you are.

Create your account, then choose a plan. You review the agreement before any payment.

Get started